Employee Information

CROWN N THINGS (“CNT”)  Services by:  Steve McCollom

MEMO

TO:   All CNT Employees          DATE:            March 8, 2007

FROM:   Steve McCollom         SUBJECT:     Company Policies and Procedures

 Crown n’ Things (“CNT”) has established the following policies and procedures to ensure that employees know the standards of quality and customer satisfaction that CNT feels are required in order to continue to expand and achieve its desired financial success, as well as the success of its employees.

Work Week:   Personal issues, illness, etc., happen in all our lives. However, if you cannot come to work, or if you are going to be late, you must call Steve or Lilian within thirty (30) minutes of your scheduled start time to let us know.    Not doing so will result in lost wages and could lead to termination.

Lunch and Breaks:    Not only are these allowed by law, but tired employees are not productive. 

 Time Sheets:  These are required to be completed and turned in on Friday’s.    Please record your lunch break.   Also, show the job location by customer name.   If more than one location, show the number of hours worked at each location.

 Workplace: The workplace is generally the customer’s home and has to be minimally disruptive to the customer, which means maintaining a sense of order while working and cleaning up thoroughly before you leave at the end of the day.    Trash needs to be confined to trash receptacles.   Check with the customer regarding playing a radio and if okay, keep the decibel level reasonable – to the customer. 

 Time is money.   Our work has to be done efficiently and correctly.   Our job is to provide what the customer wants.    This means that whatever project we are working on requires our full attention to ensure that all the components are assembled correctly, without rework, and minimal material waste.     

 Tools and Equipment:  CNT’s tools and equipment represent a significant financial investment by the company.   If the Company’s tools are being used they need to be handled safely, with care, kept clean, and returned to their respective case/container.  Company tools are to be stored in the Company trailer.   NOT in employees’ vehicles OR in their homes.   Employees who have company tools must inform the company in writing.

 Safety:  If you see a hazardous situation, STOP, and notify Steve or Lilian immediately. Use safety equipment to protect yourself as required.  Follow instructions for the proper use of individual power tools.    Notify CNT immediately if a tool becomes damaged in any way.  Do not use damaged or defective tools.

 Our relationship with our customers is important, as important as the quality of our work and staying on schedule.  Be courteous and respectful at all times. In giving us their business, our customers are entrusting us with one of their largest financial investments.